Delivery
DELIVERY INFORMATION
DELIVERY & COLLECTION
At RILEY Boutique, we want your shopping experience to be just as enjoyable after checkout as it is when choosing your favourite pieces.
Whether you’re having your order delivered to your door or collecting it from our Redditch boutique, here’s everything you need to know.
UK DELIVERY
Standard UK Delivery: £4.49
We offer standard delivery throughout the United Kingdom, to eligible addresses available at checkout, using Royal Mail, our chosen delivery partner.
We aim to prepare and dispatch orders as quickly as possible. Delivery times are estimates and may vary during busy periods, including promotional events, bank holidays and seasonal sales.
Once your order has been dispatched, you’ll receive an email confirmation with tracking details where available.
All delivery charges are clearly displayed before you complete your purchase.
CLICK & COLLECT — REDDITCH
Prefer to collect your order in person? We’d love to see you!
Our Click & Collect service allows you to shop online and collect your purchases directly from our boutique.
Collection Location:
RILEY Boutique
1 New Walk
Kingfisher Shopping Centre
Redditch
B97 4YP
Collection Days: Monday – Saturday
Collection Hours: 10:00am – 4:00pm
Although our boutique opens at 9:30am, Click & Collect operates between 10am and 4pm to allow our team dedicated time to prepare online orders and manage daily store operations.
Simply select Click & Collect at checkout and wait for your collection-ready confirmation before visiting.
How long will you hold my order?
We’ll hold your Click & Collect order for 14 days from the date we notify you that it’s ready.
Need a little longer? Simply contact our team before the collection period ends, and we’ll be happy to discuss an extension.
If an order remains uncollected after 14 days without an agreed extension, we may contact you to arrange collection or another suitable solution.
TRACKING YOUR ORDER
All UK orders are dispatched using Royal Mail.
Once your parcel has been dispatched, you’ll receive a confirmation email containing your Royal Mail tracking details, where tracking is available.
You can follow your parcel’s progress using the tracking link in your dispatch email or by visiting:
https://www.royalmail.com/
Please allow time for tracking information to update after your parcel has been collected or processed by Royal Mail.
If you have any questions about the whereabouts of your order, please contact our team and we’ll be happy to help.
BACK ORDERS
Occasionally, some of our most-loved pieces may be available to purchase on back order.
This means an item is temporarily out of stock but is expected to become available again.
Where a product is available on back order, we’ll inform you of its availability and provide an estimated arrival or dispatch date wherever reasonably possible.
If there’s a significant change to the expected delivery date, we’ll contact you with an update and explain your available options.
Your statutory delivery and cancellation rights remain unaffected.
MISSING, DELAYED OR DAMAGED PARCELS
We take great care when preparing and dispatching every RILEY order. However, we understand that delivery issues can occasionally arise.
If your parcel is missing, delayed, damaged or has been delivered incorrectly, please contact us as soon as reasonably possible.
Email: info@rileyboutique.co.uk
Telephone: 01527 758182
Please include your order number and a brief explanation of the issue.
For damaged deliveries, we may request photographs of the packaging and affected items to help us investigate the matter.
Where appropriate, we’ll liaise directly with Royal Mail to investigate the delivery.
If your order has been lost, damaged or incorrectly delivered, we’ll provide the appropriate remedy in accordance with your statutory consumer rights.
Responsibility for goods generally remains with RILEY Boutique until they are delivered into your physical possession or that of a person you have identified, subject to applicable law.
A Royal Mail tracking notification does not, by itself, remove our responsibility where goods have not been delivered as required by law.
NEED A LITTLE HELP?
Our team is always happy to assist with delivery enquiries, collection arrangements or questions about your order.
RILEY Boutique
Kingfisher Shopping Centre, Redditch
Telephone: 01527 758182
Email: info@rileyboutique.co.uk
Website: www.rileyboutique.com
Thank you for shopping with RILEY Boutique. Every order means a great deal to our independent business, and we look forward to getting your new favourites to you.
RILEY Boutique is the trading name of RB RETAIL GROUP LTD, registered in England and Wales. Company Registration Number: 15061965. VAT Registration Number: GB461654290.
Your statutory consumer rights remain unaffected.